X4300 scanning with TWAIN authentication issue

Peter_Ch · ‎06-30-2019

I have an X4300 printer (new) with which I am trying to use scanner software with.

With NO authentication everything works fine, however when authentication is turned on

it keeps asking me for a user account. Whatever I put in does not work (Both ID only and Username/Password)

Has anyone else had this problem and fixed it?

All permissions have been given to the account. I have also tried the admin account

Repairatrooper · ‎07-01-2019

Are you scanning to a folder? If so you need to input a username and password that can access the folder location. You may need to use the following syntax for username: domain\username. Where domain is the actual domain name of your network or the name of your computer if you do not have a domain.

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Peter_Ch · ‎07-01-2019

Thank you for your response.

No. I am not using a folder. I am using an application to access the scanner across a network.

The application can see the scanner and if I turn authentication off it will work.

But I cannot get it to work if I turn authentication off

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