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06-30-2019 07:42 PM - edited 06-30-2019 07:43 PM
I have an X4300 printer (new) with which I am trying to use scanner software with.
With NO authentication everything works fine, however when authentication is turned on
it keeps asking me for a user account. Whatever I put in does not work (Both ID only and Username/Password)
Has anyone else had this problem and fixed it?
All permissions have been given to the account. I have also tried the admin account
07-01-2019 01:25 AM
Are you scanning to a folder? If so you need to input a username and password that can access the folder location. You may need to use the following syntax for username: domain\username. Where domain is the actual domain name of your network or the name of your computer if you do not have a domain.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
07-01-2019 02:08 AM
Thank you for your response.
No. I am not using a folder. I am using an application to access the scanner across a network.
The application can see the scanner and if I turn authentication off it will work.
But I cannot get it to work if I turn authentication off
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