• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
HP Recommended
Xpress M2835DW
Microsoft Windows 10 (64-bit)

Dear all,

 

my M2835DW goes to neverending sleep after a few days without printing. He also disappears from the device list on the  WiFi-router. The I/O-switch still glows faintly blue, but I am unable to wake up the printer via WiFi (Win10, IOS, Android), a (permanently) USB-connected Win10-PC or even any buttons on the device.  Pressing buttons only leads to a "virtual" start up with whirring and blinking lights, but the printer still won't print or show up in any device list and goes back to sleep after a minute. The only working remedy is to manually cut the power (pull the cord) and plug it in again. After that the printer shows up again on all devices.

I already accessed the webclient and enabled the "wake up event" (that normally seems to be the cure, following various threads on here), but to no avail. A few days without a printed page and the printer disappears.

I just had the idea to assign him a permanent IP (something I seemed to have forgotten) but that doesn't explain the behaviour on USB.

1 REPLY 1
HP Recommended

Is the firmware on this device up to date? Improvements and bug fixes are part of firmware updates and old firmware is one of the most common reasons we see for issues. Even if you just bought the product, chances are the firmware is a year old as devices are manufactured, boxed, shipped and sit in warehouses for months before being sold.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.