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can't get it going

Xpress M2020W
macOS 10.13 High Sierra

Very frustrated because I just bought this printer and I can't get it to respond to my computer. The name is listed under Preferances, and the print job is listed, but the message is "Unable to locate printer." I'm about to send this back and get a different printer (from a company which will list help numbers for telephones).

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Message 2 of 2
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can't get it going

Hi Jeste, 

 

Warm greetings.... understand you are very furstrated for not able to install the printer on your Mac OS.... Please follow the link and follow the steps in the link and install the printer on your Mac. 

 

 

How to Install and Add a Printer Using Mac OS :

 

https://support.hp.com/us-en/product/samsung-xpress-sl-m2020-laser-printer series/16462592/model/16462596/document/c05805649   

 

Follow the instructions and this would resolve the issue.  

 

 

Regards

Aneesh Nair

 

 

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