• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Ready to level up? Join the Expert Program—
Locked

‎12-05-2024 09:11 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

I have been the proud owner of a SAMSUNG SCX-3405W multifunction printer for over 10 years. Well, not for a few days. After printing two pages, it went into curtain mode. The “Status” light went steady red, and the “Toner” light steady yellow-orange.

The documentation lists a number of possible causes: end-of-life toner, paper jam, open cover, incompatible cartridge...

In fact, no. It was working and then it stopped. The cartridge is practically brand new and SAMSUNG. I've never bought a compatible.

On the PC, when printing, I get the message: “The toner cartridge is not installed. Please install the cartridge”.

Could it be that the cartridge's microchip is burnt out? Or is the printer at the end of its life? I'd like to know if anyone has ever encountered this problem on this printer, and if it can be saved (we can always dream...).

Thank you for your feedback.

Translated with DeepL.com (free version)

Category:
4 REPLIES 4

‎12-05-2024 09:20 AM

HP Recommended

Easiest way to test is install the old cartridge and see if it is read. If yes, you have a bad cartridge, if no then either the chip reader in the printer is damaged or is not making contact correctly with the cartridge. Contacts and springs do wear over time and the pressure that they exert on the components they interact with lessens. Manually inspect to make sure everything is in the proper place.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎12-05-2024 09:35 AM

HP Recommended

Thank you for your reply... The contacts have been cleaned and are working fine.
Yes, it would be nice to test the old cartridge, but I've sent it back to SAMSUNG for recycling! I'd have to buy another one, which might not be any use if the printer breaks down.
A fault in the chip reader could be a clue. Can it be repaired, and is it worth it?

Was this reply helpful? Yes No

‎12-05-2024 02:47 PM

HP Recommended

Likely the reader is replaceable. But if the issue turns out to be the main board and not the sensor that will create a larger repair bill. Best bet is to search the internet for a service manual or parts list so you can see if that is even available. For older products Ebay is probably your friend for parts.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎12-08-2024 09:01 AM

HP Recommended

Hello,
I have not been able to find the schematic of the printer, nor have I found the spare part on ebay that one could try to change... So I think this search is futile and probably financially uninteresting. I'm going to buy a new printer.
Thanks for your help!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.