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pink and yellow horizontal lines (dots)

HP Recommended
Samsung XpressC410W
Microsoft Windows 10 (64-bit)

I have purchased my printer  5 months ago and did not do alot of colour printing. I am still using the toner that came with the printer.  Recently there are thick horizontal lines (pink and yellow dots) when printing in colour.


I have re-installed the  driver, but the problem persists , I also took the toner cartridge out and inserted it again 

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HP Recommended

Hello Diedre,


If the toner cartridge you are using is genuine, we would request you to contact HP contact centre and they would assist you for further diagnosis



Thanks & regards,


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