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- HP Community
- Printers
- Samsung
- problem printing

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10-22-2019 02:23 AM
hi everyone,
the problem is that when i print in colour, the printer prints on both sides colours without that being ordered. We already cleaned the printer a view times but it keeps happening. maybe somebody reconises this problem or has a idea?
greetings,
Joel van huizen
10-25-2019 05:15 AM
Can you please provide a picture of the printouts?
Are the toner cartridges original or aftermarket/refill ?
Just a electronics enthusiast trying to fix everything.
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10-25-2019 07:05 AM
That looks definitely like the cyan toner cartridge issue.
Is it a refilled cartridge?
Replacing the Cyan cartridge should resolve your issue.
Just a electronics enthusiast trying to fix everything.
If this reply was helpful, click on the "yes" below to let others know. 🙂
If i solved your problem, please mark your thread solved:)