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‎09-21-2022 08:32 AM - edited ‎09-21-2022 08:53 AM

HP Recommended
Product: CLX-9252NA/XAA
Operating System: Microsoft Windows 11

Hi All,

I found someone from google to solve the network connectivity of my CLX-9252NA/XAA

He said he has to update the firmware to fix it, but then he screwed up and disappeared.

 

Now it just got stuck at the message saying can not load UI screen and I need to bring it back to older firmware or somehow fix it.

I need to update the printers firmware or some how bring it back to the original manufacture setting/firmware.

Any help would be greatly appreciated. I would be happy to pay for your service if we can get this fixed.

Sean Toussi

 

4 REPLIES 4

‎09-21-2022 01:50 PM

HP Recommended

It is possible, you need the recovery HDD file and instructions on how to run it. My NDA with HP prevents me from publishing those steps. I have elevated your post to the moderators who hopefully can connect you with an HP rep that can help you.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-22-2022 10:30 AM

HP Recommended

Thank you for the advice.

I got the HDD file form HP, but it is just an HDD file 

it has no usblist2.exe

I found the usblist2.exe online, but when connecting the computers and dragging the HDD to the EXE file. Nothing happens 

I also can not find some that I can pay to fix it.

It is very frustrating. 

I hope someone from HP contacts us.

This is our business printer, and everything is in stock.

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‎09-22-2022 10:31 AM

HP Recommended

I am not sure if there is a way to have the HDD file on the flash disk and force the printer to update the firmware form the flash disk 

 

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‎09-22-2022 12:39 PM - edited ‎09-22-2022 12:46 PM

HP Recommended

Copy the file to a blank USB stick formatted for FAT32. Turn off the printer. insert the USB stick and then power on the device and wait.

Document at this link https://www.dropbox.com/s/2z8suqa2kthwqm4/Samsung%20recovery.pdf?dl=0 should provide relevant instructions.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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