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bretsharon
Level 1
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Message 1 of 2
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samsung ProXpress SL-M3870FW scans 1.5 pages and then says printer not responding (on the PC)

HP Recommended
samsung ProXpress SL-M3870FW
Microsoft Windows 10 (64-bit)

Using the software provided by samsung, I can't scan more than 1.5 pages before the computer says can't connect with the scanner.  My brother printers have no problem.  Scanner does scan to a USB on the printer without a problem.  Happens wireless or connected.

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Copier-Pro
Level 9
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HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

I think that you having a problem with the network connection on the machine.Maybe you can try to move the printer closer to the network point if printing Wi-Fi.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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