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Wolf9
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tonerless/white vertical stripes occur through both the Flatbed AND Automatic Document Feeder

HP Recommended
Samsung ProXpress SL-C3060FR
Microsoft Windows 10 (64-bit)

Samsung ProXpress SL-C3060FR:

colorless/tonerless/white vertical stripes about 1cm wide stripes occur through both the Flatbed AND Automatic Document Feeder when scanning AND copiing; ; printing is o.k;  already updated firmware; 2,5 years old, 30.000 prints; I only use Original toners; now have toners worth $ 400 stored and cannot use it with onother Samsung Printer; so can you offer me a solution?

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Repairatrooper
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Issue has nothing to do with toner, there is an issue with the scanner unit. Perform a factory reset and update your firmware. It might be a failed element in the scanner and require replacement but start with the resets first.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


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Wolf9
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Yes I am also convinced that ist is a scanner (software?) problem.

I made already a firmware update.:

MCB Version V3.00

GUI Version V 7.31 10 16_2017101647

In advance I did not make a factory reset as I found no hint in the Handbook or on the support forum how to make it.

One thing to mention: the white striep is not pure white/tonerless anymore but one can see pale elemtents of the original in this white vertical strip.

Should I make a factory reset (and how?)

Kind greetings

Wolf9

 

 

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