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- HP Community
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- Samsung
- tonerless/white vertical stripes occur through both the Flat...

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05-14-2020 02:44 PM
Samsung ProXpress SL-C3060FR:
colorless/tonerless/white vertical stripes about 1cm wide stripes occur through both the Flatbed AND Automatic Document Feeder when scanning AND copiing; ; printing is o.k; already updated firmware; 2,5 years old, 30.000 prints; I only use Original toners; now have toners worth $ 400 stored and cannot use it with onother Samsung Printer; so can you offer me a solution?
05-17-2020 08:37 AM
Issue has nothing to do with toner, there is an issue with the scanner unit. Perform a factory reset and update your firmware. It might be a failed element in the scanner and require replacement but start with the resets first.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
05-19-2020 03:29 AM
Yes I am also convinced that ist is a scanner (software?) problem.
I made already a firmware update.:
MCB Version V3.00
GUI Version V 7.31 10 16_2017101647
In advance I did not make a factory reset as I found no hint in the Handbook or on the support forum how to make it.
One thing to mention: the white striep is not pure white/tonerless anymore but one can see pale elemtents of the original in this white vertical strip.
Should I make a factory reset (and how?)
Kind greetings
Wolf9