-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
110
9
10
HP Recommended
Hello navjar
First it is important to point that we always recommend to contact an Authorized service center to perform that repair since that is not a part reachable for end users and in case that youyr product is still under the manufacturer one year warranty you can contact Samsung printers support at 1-855-709-2202 > option 2 > option 2.
Anyways, if you decide to take the responsibility by your own I leave you some guidance:
Part number:
JC47-00007F
Steps:
1) Turn the machine off then on. If the error persists, turn the machine off again.
2) Remove and reinstall the ITB unit.
3) Check if the ITB home sensor connector is connected correctly.
4) If the problem persists, replace the ITB unit.
Wish you the best, regards.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community