2 sided (duplex) [Manual] Scanning HP Smart App

[jathemon]

This is really a public service announcement to those Googling for this.  I, too, purchased this printer thinking it would have the checkbox for two-sided manual scanning and was surprised to find it no longer exists.  This certainly should be a feature added into the app (along with several other now missing scanning app features such as the ability to scan multiple pages and automatically save as different files). 

However, a BIG change that was introduced in the HP Smart App as I've discovered is the ability to re-arrange pages after they've been scanned in with the Preview pane.  In the previous application, the pages could NOT be re-ordered as many of discovered after scanning in 60 page documents only to have to redo the whole thing 😞

This is really only a silver lining as those of us doing massive scan jobs then have to manually re-order the whole stack once it's scanned in but it's better than nothing.  Had I known all this, I would have paid the extra $50 and got a 8K or 9K series instead but I've waited long past the return period for the printer. 

So, in short, you scan the front side of the pages, then click the button to add more pages, so we flip the stack around and put in back in the feeder, then re-organize all the scanned in pages to reflect the final product. 

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.  Can we offer you a better option for 2-sided scanning?

Use the HP FULL software solution and it will automatically reorder the pages for you!

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-photo-7800-all-in-one-printer-ser...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

This resource shows how to scan 2 sided document :

https://www.youtube.com/watch?v=gTzpBommcuw

These tips and tricks will be useful for the printer series:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPhJrKBYjLtsApQa2KG6_DiV

Hope that helps.

[jathemon]

Had no idea that the full software suite was still available...that certainly did the trick for me, thank you!

Appears they've added a couple new features to the full app as well including the page reordering and ability to straighten misaligned scans on a per page basis. 

[greenturtle]

Hi @jathemon ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!