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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-16-2023 01:15 PM

HP Recommended
Operating System: Microsoft Windows 11

HP 2755. Printed 12 copies in last two weeks after purchase.  Now 7 jobs ready to print but nothing.  Ran HP diagnostics and told everything checks out. Need to get them out of the Q and print.  Have disconnected power cord and restarted my Windows 11 computer.  It will print test sheets but not doc from my computer. Connected by USB and I also have unplugged.

Category:
1 REPLY 1

‎08-19-2023 04:38 PM

HP Recommended

Hi @biggar2,

 
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to assist you.

I understand you are facing an issue with your printer not printing. Not to worry I will help you to resolve the issue.
I suggest you follow the steps from this document to fix the issue. (Click on the Word document to open the web page).

 

Also, Update the printer firmware by clicking on the link.

 

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Irfan_06-Moderator
I am an HP Employee

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