300 dpi scan saving as 96 dpi

[ColoradoThom]

Using HP Scan and Capture (as well as Windows Scanner) on my HP Color LaserJet Pro m477fnw: When I scan from the flatbed with the resolution set to 300 dpi, the resulting image is actually saved at 96 dpi. I've run the scan doctor and did all the troubleshooting in the HP Support Assistant, and searched the community forums, but I cannot find a solution to this problem.

Photo Scan settings (300 dpi):

Photo Scan Options 300dpi

Saved Image Result (96 dpi):

Saved Image Result 96dpi

[Dragon-Fur]

@ColoradoThom 

If you can do so,

Try / Consider:

Paint (mspaint)

Tested the setup and results using Officejet Pro 9025.

Works - scan does take awhile at 1200 DPI - will take less time at lower setting.

Examples

9025_Scan_Paint_1200_DPI_Setup_1

9025_Scan_Paint_1200_DPI_Properties

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