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6958 document feeder error messages that won't clear

HP Recommended
officejet 6958

When I use the document feeder to scan or copy, I get the following message:  "The document feeder was not able to pick up the original.  Make sure the document feeder cover is closed completely, load the original in the document feeder, and try again."  When I hit OK, the printer hangs up with a "cancelling" message that doesn't disappear.  I have to unplug the printer to reset it.  I've cleaned the rollers and separator pad but it hasn't helped.  

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