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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-24-2024 01:08 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I try to scan it says my computer's not listed. Printer is hard wired to the computer and prints fine. I don't use the scanner too often, but it was working fine the last time. I'm not all that computer literate. Surprises always seem to happen when you least expect. Can anyone help me out here? I've got the HP Smart, and use that format to scan.

Thanks.....Dave

1 person had the same question
3 REPLIES 3

‎06-24-2024 01:42 PM

HP Recommended

Probably caused by  windows update.  Try re-install of full feature drivers

Full feature software 6960 May 2022

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

BeemerBiker_0-1719258117194.png

 




If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.1.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If update is missing then you need to run "wsreset" from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
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‎06-27-2024 07:17 AM

HP Recommended

Thank you BeemerBiker. I appreciate your reply to my question.

The next day, after my initial posting, I decided to uninstall everything. Then I reinstalled simply using the disc that came with the printer, and I'm back in business. I use the printer frequently, the scanner occasionally, and have very minimal demands for it as pertains to my basic personal desktop lifestyle. So it's all good. And again, thank you very much for your kind attention.

Dave

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‎06-27-2024 07:54 AM - edited ‎06-27-2024 07:55 AM

HP Recommended

I did not know HP was still using CDs for software distribution.  

If your drivers are older then 2022 then you might want to put the latest full feature software in.

On the other hand, if it ain't broke then don't fix it.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
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