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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-07-2023 04:26 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My All in one stopped ✋ scanning to my PC from control panel.

I've tried everything downloaded driver packages 📦 nothing. Hp smart went dumb stuck in a loop does not work.

 

Need this on a daily bases what can I do...

 

😤 😡 🤬 

Category:
2 REPLIES 2

‎05-10-2023 02:01 PM

HP Recommended

Hi @Ezz1r,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scan to computer issues with your HP OfficeJet Pro 6968 All-In-One Printer.

 

I suggest that you follow the steps from this document to resolve this issue. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎05-10-2023 08:28 PM

HP Recommended

Hello, 

 

Kindly help me answers to below questions to assist you better.

Are there any error messages displayed ?

Are you facing issue only when scanning using document feeder ( if any ) or flatbed ?

Are you able to scan successfully using software ( flatbed / ADF )

 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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