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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-02-2021 03:30 PM

HP Recommended
Product: HP Envy 7640 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

If I scan a document and save it as a PDF when I try to open the document in Word 2013 it opens as a photo and cannot be edited. I have checked all of the settings and all are for document, I have run the scan and print doctor and have found no issue. What setting is not correct and how do I change it so that I can edit a document in word. Thank You

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2021 11:48 AM

HP Recommended

Hi @vimar,

 

I'd like to help!

 

OCR software is required to use this feature. Open HP Scan software on the computer, and then look for a Save as Editable Text (OCR) shortcut.

  • If the shortcut displays, select it to scan the item as a document that you can edit.

  • If the shortcut does not display, your printer did not ship with HP OCR software. Purchase and install OCR software, such as OmniPage, FineReader, or Readiris.

You may refer to -How to Scan (Windows)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-11-2021 11:48 AM

HP Recommended

Hi @vimar,

 

I'd like to help!

 

OCR software is required to use this feature. Open HP Scan software on the computer, and then look for a Save as Editable Text (OCR) shortcut.

  • If the shortcut displays, select it to scan the item as a document that you can edit.

  • If the shortcut does not display, your printer did not ship with HP OCR software. Purchase and install OCR software, such as OmniPage, FineReader, or Readiris.

You may refer to -How to Scan (Windows)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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