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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
hp envy 7800
macOS 10.13 High Sierra

Have a new hp envy photo 7858. Scanner worked briefly once. Now I get message saying to download software which has been done ad naseum. When I click on scan the resolution wheel on the scanner page just spins.

3 REPLIES 3
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@Tired-of_hassle

 

Welcome to the HP Support Community.

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign

 

, and then delete the printer.

 

 

Click the Plus sign

 

, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

 

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

HP Recommended

Sorry this has taken so long. I have gone through the remove / add process x3. Also, printing

is not the issue. As I said, when I choose scan I get stuck with the eternal spin. I may try again 

but for now I'm tired of fooling with it. I talked to a virtual assistant but when I restart the computer

as instructed I, of course, lose that connection. If there is a phone # so I can talk to a human I'd appreciate

that number. 

Thanks.

Tim

HP Recommended

You can talk to a support representative using the link below:

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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