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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Tired-of_hassle
New member
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Message 1 of 4
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7800 won't scan. resolution wheel just spins

HP Recommended
hp envy 7800
macOS 10.13 High Sierra

Have a new hp envy photo 7858. Scanner worked briefly once. Now I get message saying to download software which has been done ad naseum. When I click on scan the resolution wheel on the scanner page just spins.

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
19,392 19,349 1,053 978
Message 2 of 4
Flag Post
HP Recommended

@Tired-of_hassle

 

Welcome to the HP Support Community.

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign

 

, and then delete the printer.

 

 

Click the Plus sign

 

, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

 

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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Tired-of_hassle
Author
New member
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Message 3 of 4
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HP Recommended

Sorry this has taken so long. I have gone through the remove / add process x3. Also, printing

is not the issue. As I said, when I choose scan I get stuck with the eternal spin. I may try again 

but for now I'm tired of fooling with it. I talked to a virtual assistant but when I restart the computer

as instructed I, of course, lose that connection. If there is a phone # so I can talk to a human I'd appreciate

that number. 

Thanks.

Tim

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Betty0610
HP Support Agent
HP Support Agent
19,392 19,349 1,053 978
Message 4 of 4
Flag Post
HP Recommended

You can talk to a support representative using the link below:

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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