8025 pro all the printing options work but can't connect to scanner

[fireman38]

wyfi or usb will not connect to scanner i've done all suggestions from hp nothing has worked

[Nal_NR]

Hi @fireman38,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP OfficeJet Pro 8025 All-In-One Printer is experiencing connectivity issues with scanning over Wi-Fi or USB, despite trying HP's suggested troubleshooting steps, here are some additional advanced troubleshooting steps you can take:

Wi-Fi Connectivity Troubleshooting:

Restart Devices:

• Turn off both your printer and Wi-Fi router.
• Wait for about 30 seconds.
• Turn on your Wi-Fi router and wait for it to fully restart.
• Turn on your printer and allow it to reconnect to your Wi-Fi network.

Check Wi-Fi Signal Strength:

• Ensure that your printer is within the range of your Wi-Fi router and that there are no physical obstructions or interference affecting the signal.
• You can check the Wi-Fi signal strength on the printer's control panel or through its Wi-Fi settings.

Update Firmware:

• Make sure your printer has the latest firmware installed:
  • Go to the HP Support website and enter your printer model.
  • Download and install any available firmware updates following the provided instructions.

Reset Wi-Fi Settings:

• On the printer’s control panel, navigate to the Wi-Fi or Network settings.
• Find the option to reset the Wi-Fi settings to default.
• Reconnect the printer to your Wi-Fi network by entering your Wi-Fi credentials.

Disable Firewall/Antivirus:

• Tem
• Temporarily disable any firewall or antivirus software on your computer that may be blocking the printer's communication with your network.

Kindly check the next set of steps in the next post.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @fireman38,

Kindly check the next set of steps below.

Check IP Address Conflict:

• Ensure that there are no IP address conflicts on your network. Assign a static IP address to your printer to avoid conflicts.

USB Connectivity Troubleshooting:

Check USB Connection:

• Ensure that the USB cable is securely connected to both the printer and your computer.
• Try using a different USB cable or a different USB port on your computer.

Update USB Drivers:

• Update the USB drivers on your computer to ensure compatibility with your printer:
  • Go to Device Manager on your computer.
  • Locate the USB controllers section, right-click on each USB controller, and select Update driver.

Check USB Settings on Printer:

• On the printer’s control panel, verify that USB scanning is enabled if applicable.
• Navigate to the settings related to USB connectivity and ensure they are correctly configured.

Restart the Printer and Computer:

• Sometimes, simply restarting both your printer and computer can resolve connectivity issues.

Additional Tips:

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the HP Support website to automatically diagnose and resolve printing and scanning problems.

Reinstall Printer Software:

• Uninstall the printer software from your computer and reinstall it using the latest drivers and software available from the HP Support website.

If you've tried all these steps and still experience issues, contact HP Support for further assistance.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.