Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
Resolve Windows 10 or update issues on HP computer or printer– HP Windows 10 Support Center - Computing
i am unable to scan to my laptop despite google searches, hp support including several software installs & updates, powering off & on the device, etc. the device is not found on the network.
this previously asked & resolved question dated 2017 did not resolve my same issue:
does anyone else have any other suggestions? i cannot find a support phone # to get a live representative. HELP!!!!
I'd like to help!
Use HP Print and Scan Doctor to check connectivity
Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.
Set a manual IP-
To set a manual IP and try the steps below -
--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 22.214.171.124 for the first DNS and 126.96.36.199 for the second DNS.
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min
Hope this helps! Keep me posted.
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