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8610 - all in one scanning problem

HP Recommended
hp 8610 all in one
Microsoft Windows 10 (64-bit)

i am unable to scan to my laptop despite google searches, hp support including several software installs & updates, powering off & on the device, etc.  the device is not found on the network.

 

this previously asked & resolved question dated 2017 did not resolve my same issue:

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scan-to-Computer-8610/m-p/6173736/highlight/tr...

 

does anyone else have any other suggestions?  i cannot find a support phone # to get a live representative.  HELP!!!!

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 Hi @tinkbell,

 

I'd like to help!

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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