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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Officejet Pro 8610 e-All-in-One Printer

From my new HP laptop, I can send items to be printed on my 8610.  However, when I try to send a scanned document to laptop, 8610 doesn't list my laptop.

 

I have spent too many days trying to resolve this, and am going crazy. I keep thinking it has to be a simple fix, but haven't found it yet.

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