8630 unable to fax

[Kevin711]

When I try to fax from adf or scan the display shows/reads send fax manually on top line and line below reads receive fax manually.

Fax line is plugged into phone. Nothing changed in system. Predial 82 to access outgoing line. Fax not accessing line as denoted by line indicator "in use" not lighting.

When I disconnect phone line keypad shows on 8630 display. 

I saw message phone off hook. No phone off hook. Tried different phone and cable to no avail.

Seems that 8630 believes phone off hook when not. 

Any suggestions?

Thank You

Kevin

[sandytechy20]

@Kevin711

Welcome to the HP support community.

Check the phone line

Make sure that all other devices that use the same phone line (phone number) are hung up or not actively using the phone line - this includes telephone answer machines and the hand receiver that might be attached to the fax machine. You can lift a telephone receiver that shares the same and listen to the phone receiver and listen to hear if the phone is being used. If you hear anything other than a dial tone, including silence, then the phone line is in use and is probably the reason the fax machine is showing a message.

Reset the printer or fax machine

1. Disconnect the power cord from the machine.

2. Wait 60 seconds.

3. Reconnect the power cord and wait for the printer/fax machine to fully start up and become idle.

   NOTE: 

   If using ISDN or PBX, detach the HP printer or fax machine from the ISDN A/D converter or from the PBX and use a 2 wired cable between the ISDN A/D converter or PBX.

4. Try to fax again:

   • If the Phone off hook message no longer appears, you are done.

   • If the Phone off hook remains, continue to the next step.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.