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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-04-2022 12:16 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

scan to comptuer doesnt work. it will tell me that "scan to computer is no longer available". it had very minor problems when i had the 8710 all in one printer at my office. ever since moving home with it, it doesnt seem to want to access the computer from across the room. it is super frusturating! i dont want to have to use the HP smart app or any other app for that matter. i want to be able to load my documents and scan to computer using the control panel on the printer as i have been doing for the last 3 years. can anyone help me fix the problem? 

 

thanks in advance.

Category:
1 person had the same question
1 REPLY 1

‎03-07-2022 08:32 AM - edited ‎03-07-2022 08:32 AM

HP Recommended

Hi @akarsies,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to scan to computer from the control panel

 

Please install the HP Full-featured driver to enable the Scan to computer Option.

 

Once the download is completed, follow the onscreen instructions to finish the setup.

 

Enable Scan to computer

 

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 6968.

 

Search Windows for HP > HP OfficeJet Pro 6968> double click to open the HP Printer assistant > Click on Scan

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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