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‎11-10-2020 08:53 AM - edited ‎11-10-2020 08:55 AM

HP Recommended
Product: HP Officejet Pro 8720
Operating System: Microsoft Windows 10 (64-bit)

The printer will no longer print on thicker stock (AVERY 8126 Shipping Labels), when I try to print it feeds the paper through the printer without jamming but does not print on it, instead it prints on the next regular weight paper in the paper drawer. This is a brand new issue  on a printer I have had for several years. I have no issues on regular stock paper. 

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2 people had the same question
1 REPLY 1

‎11-10-2020 09:09 AM

HP Recommended

@Jazzradio 

 

I had a nice HP OfficeJet Pro 8740 that did an excellent job of printing on Avery labels and business cards.  Loved that printer.

 

That said, I only had the printer for a short time (one year - it was a loaner); the printer never had time to develop any problems.

 

Although it would be unfortunate were this the case; it is possible the printer hardware is wearing - that is, showing signs of age.

 

What else?

The rollers or other components in the printer might be in need of a good cleaning.

 

The following are similar - take a look and decide which document is most helpful:

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8720 All-in-One Printer series 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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