A 1" wide black bar suddenly appears on every document I scan or copy on my HP9010

[MiMoD]

I was using my HP9010 to scan a series of documents.  Suddenly a 1"wide, dark black stripe appeared on every document I scanned.  The black bar appears even when I put the document on the scanner glass, not using the ADF.  It happens when I scan or copy.  I cleaned everything per the guide and the bar remained.  Then I did a factory reset; the bar remains.   The printer is only a couple years old so I don't want to replace it unless that is my only options. 

[Kuroi_Kenshi]

Hi @MiMoD,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Black Stripe Issues on HP OfficeJet Pro 9010!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Inspect the Scan Area:

• Check the scanner glass and the white backing under the scanner lid for scratches, dirt, or anything obstructive.
• Pay close attention to the edges where the document is scanned to ensure there is no debris or smudge that might cause a line.

Check the Print Heads:

• While this might seem less related, checking the print heads for clogs or ink buildup can sometimes resolve scanning issues as well.
• Clean the print heads using the printer's built-in utility or manual cleaning instructions.

Update or Reinstall Software:

• Ensure you have the latest drivers and software updates installed on your computer. Visit the HP Software and Drivers page to download updates for your HP OfficeJet Pro 9010.

Test with Different Scanning Settings:

• Try scanning with different settings, such as changing the resolution or file type in the scanning software to see if the issue persists across various configurations.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[MiMoD]

Thanks.  I have taken all of those steps based on your post other posts.  Nothing seems to help.  This 1" wide black bar appears only when I use the scanner, either to scan and print, or to scan and save as a PDF.    I can print documents from my computer just fine.  

[Kuroi_Kenshi]

Hi @MiMoD,

Thank you for the response
Let's try a few advanced troubleshooting steps:

1. Double-check the Scanner Glass & White Backing

Clean both thoroughly again using a lint-free cloth slightly dampened with glass cleaner (don’t spray directly).

Look directly above and under the scanner glass, use a flashlight to check for:

Tiny cracks

Ink/toner residue

Embedded dust under the glass

Warping of the white backing strip (inside the lid)

2. Run a Scanner Component Test (if accessible)

Some HP printers have hidden diagnostic menus:

Turn off the printer.

Hold down the Power button, then tap the Back button (⟵) 4 times quickly.

If successful, a Support or Engineering menu may appear.

Navigate to Scanner Test or Scanner Calibration.

(This doesn’t work on all models. If yours doesn’t respond, skip to the next step.)

3. Try Scanning from a Different Device

Use HP Smart app on your phone or tablet and scan from there.

If the issue still persists, it confirms it’s not a software/driver issue from your computer.

4. Use HP Print and Scan Doctor

Download from: https://support.hp.com/us-en/topic/printscandoctor

Run the utility → Select your printer → Choose Fix Scanning.

It will detect software and scanner-related faults.

5. Calibrate or Reset Scanner Module

Since you’ve already done a factory reset:

If the scanner module is misaligned or faulty, calibration won’t help.

In such cases, the scanner assembly or contact image sensor (CIS) may need servicing.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,