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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP OfficeJet Pro 9022e All-in-One Printer

Greetings! 🙂

 

System: Windows 11 Pro, 22H2 Build 22621.2070

Printer-Product-Number: 226Y0B

 

Altough Scans from my PC via HP Scan works without Troubles , ADF-Scans via Panel to my PC results in starting the Scanprocess  using the glass plate all the time.

A preloaded document in the ADF is recognized from the printer, but won't scan and the panel won't show me an option tochange the source for the scan..

 

Un- reboot and and re-installing the software and factory-setting didn't solve the problem.

 

Any Help would be appreciated

 

 

 

 

6 REPLIES 6
HP Recommended

You have a USB bottom left you can scan to a USB drive and try to scan from ADF to a USB drive.

 

What language is set in the printer? 




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HP Recommended

ADF-Scan to USB works too

Language-Setting: German

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@Gedeon_One 

 

Apologies for jumping in unannounced.

 

 

If you have not done so,

If you would like to do so,

try Webscan.

 

True, Webscan is not "scan from the printer".

Webscan does use the printer's built-in setup options to manage the scan job.

 

Heed the note at the bottom of the example regarding paper size.

True - "paper" is not used to scan.

That said, a mis-matched paper size setting can stomp on your scan job.

 

Webscan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

 

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

 

NOTE: Webscan feature is not available on Laser printers

 

If the printer is on the network,

If the EWS feature is available on your printer,

 

First Time Use Only: Enable Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan

Click Apply to save any changes

 

Use Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Webscan 

Set up Webscan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Webscan

After the scan is complete, Save the scan to your computer.

 

Example - EWS - Webscan -

Initial setup and using Webscan

EWS_9025_Webscan_4EWS_9025_Webscan_4

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

References / Resources

 

EWS – Browser – Tray and Paper Management

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

 

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 9022e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

 

 

Dragon-Fur

HP Recommended

Your welcome and Thanks for your Support in my Problem.

 

While making the settings on the EWS, I had already activated this option (Webscan) and I was able to use this variant without any problems while troubleshooting.

 

Thanks for the suggested alternatives, unfortunately they don't solve this existing problem.

Just for clarification, I would like to mention that I previously had an Officejet 8620 e-All-in-One and the ADF scan never had such a problem.

 

 

HP Recommended

Change a language in the printer settings to English and try scanning, it's a long shot. 




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@Valsimot

 

Thanks for your suggestion, but doesn't help either.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.