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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎07-01-2024 05:11 PM - edited ‎07-01-2024 05:13 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M277dw

Both my ADF and flatbed scanner on the M277DW leave two strange embossed lines on the scan output file. Before you ask, the the glass on the ADF area and the flatbed is scrupulously clean. And the originals are undamaged by the scan process. Here's the scanned image below with the mysterious scan artifacts.

 

I've added green arrows to the highlight where the "embossed" line is. The lines are not part of the original image.

 

From the flatbed scanner:

 

2024-07-01_163535.jpg

 

From the ADF:

2024-07-01_163535-2.jpg

1 REPLY 1

‎07-09-2024 02:56 PM - edited ‎07-09-2024 02:57 PM

HP Recommended

Do you see any debris on the underside of the glass or on the scanner head? I am not convinced of that as the defect appears to move around. While a pain, in some cases, performing a factory reset (which will require you to setup the printer again) will resolve random issues like this.

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