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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-16-2025 08:11 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M377dw
Operating System: Microsoft Windows 11

Hi
Whenever I use the document feeder to scan something, I get a line on the page. This is from a tiny scratch on the ADF scanner glass cover. It looks pretty easy to replace, so I would like to track down a new one.
If it is a case of spending hundreds of pounds, I can live with the lines on my scans. (I'll just blame HP!!)

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2025 09:26 AM

HP Recommended

You can get it on eBay   https://www.ebay.com/itm/274957252924 




My profile on LinkedIn

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4 REPLIES 4

‎10-16-2025 08:54 AM - edited ‎10-16-2025 08:56 AM

HP Recommended

Go here and enter the serial number of your MFP M377dw printer

 

I made guess using the model number and did not find that part.

 

You might also try reading the service and troubleshooting manuals here but all I see is the whole assembly which is not what you want.

 

This Google AI article might be helpful.

 

This link shows how to get warranty information.
Click here to read how to dispute a warranty.
Click here for: Rights in the UK
Click here for: Rights in the EU.
Click here for: Rights in India.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
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‎10-16-2025 09:26 AM

HP Recommended

You can get it on eBay   https://www.ebay.com/itm/274957252924 




My profile on LinkedIn

2 people found this reply helpful
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‎10-16-2025 09:51 AM

HP Recommended

Hi

That's perfect. Thank you. (But the seller won't ship to the UK!!)

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‎10-16-2025 12:31 PM - edited ‎10-16-2025 12:31 PM

HP Recommended

If you need just that mylar part (and not the glass) then you can get it from HP directly.

https://partsurfer.hp.com/?searchtext=B3Q10-00060

 

Our printer expert @Repairatrooper found it for me.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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