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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-20-2023 07:00 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I've been having a persistent problem when I want to scan using the automatic document feeder (ADF).

Instead of recognizing the documents in the ADF the printer scans the flat bed.

I pull papers in and out and the printer display shows document loaded.

I literally have to try like 10 times to get it to work.

Then it grabs sideways or takes 2 oages at a time.

Is there a roller rhT needs cleaned periodically or some thing I can do?

Please help!

Category:
1 REPLY 1

‎12-20-2023 07:28 AM

HP Recommended

You forgot the most crucial information. What printer model you are referring to?




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