After HP Smart App upgrade, can no longer scan (but I can print)

[LogDog3]

Hello.

When I try to scan I get a message that the printer is not connected.  But it IS connected as I can print without any problems.  This behavior is new (I believe after I recently upgraded the HP Smart App; it's also possible that it's related to upgrading to Tahoe 26.2 but I am not sure).

I've tried reinstalling the app and power cycling the printer.

After I send this I'm going to try restarting my Mac to see if that helps.

Thanks!

[Jerry_57]

Hi @LogDog3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like you’re experiencing connectivity issues, specifically with scanning through the HP Smart App following an upgrade. Here are the steps you can take to troubleshoot and hopefully resolve this problem:
 

Ensure Printer Drivers are Updated: Sometimes, an app update requires updated printer drivers. Visit the HP Support website to ensure your printer drivers are up-to-date.

Check Network Connection:
 

• Make sure your printer is connected to the same network as your computer.
   
• Confirm that your network is stable and the Wi-Fi signal is strong enough at both the printer's and your computer's locations.

Remove and Re-add Printer:
 

• You can try removing the printer from the HP Smart App and then re-adding it. This might help in refreshing the connection.

Check for Software Updates: Ensure that both your Mac and the HP Smart App are updated to their latest versions. Sometimes newer OS updates require app updates to function correctly.

Restart Devices: You've mentioned plans to restart your Mac, which is always a good step to clear any temporary software glitches.

Verify Scan Settings: Check that your scanning settings within the HP Smart App are configured properly. This includes ensuring that the correct device is selected for scans.

Check Firewall Settings: Sometimes security settings on your network can interfere with connectivity. Check your Mac’s firewall settings to ensure that scanning is not being blocked.


I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support