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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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johnstonrita
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After firmware update MCP2CN2049AR, fax no longer works

HP Recommended
OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

I recently applied firmware update MCP2CN2049AR.  Now, I am unable to fax.  I receive the following message: "The printer's fax component has become damaged."  I went into fax settings, and ran a fax test, and received the same message.  I tried resetting the printer by unplugging it, and waiting 60 seconds by plugging it back in.  Same result.  Nothing else has changed except the firmware update.  The phone line is operational.  Is it possible to downgrade the firmware?

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