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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Officejet Pro 6978
Microsoft Windows Server 2016

I have thin lines from top to bottom of scanned sheet.  Scan is good but thin lines are not needed.  Printer works fine etc.

1 REPLY 1
HP Recommended

@Robert2323 

 

==============================================================

Welcome to the HP Community.

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If there are just a couple (or a few) lines, it might be "dirt" or tiny spec of dirt in the glass or along the edge.

 

Use a flashlight (torch in the UK); shine the light at an angle along the glass.

Clean, clean, clean.

Use a tiny brush to sweep all along the edges of the glass.

 

and / or

 

If the lines are numerous, perhaps obscuring the scan, there might be something else going on...

Known solutions, presented in the order to be completed / considered:

Improving Scan Quality

and possibly

 Resolving Copy Problems

 

 

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HP OfficeJet Pro 6978 All-in-One Printer 

 

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