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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I have an HP office jet Pro 901 se printer / scanner.  When I in cert a document into the auto feeder to scan a document.  It loads fine and feeds fine but when I save it to my PC it is not saved in the correct formatting.  The letters and numbers are not saved to reflect the original document formatting? 

1 REPLY 1
HP Recommended

Please try the below listed steps and let me know if it worked for you.

Be sure to carefully go through the steps and run CMD as Admin, if the command fails please clarify what error is returned while running the command.
• From the Start menu click the Gear icon, select Apps, and uninstall the HP Basic Device Software for your printer.
• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes.
takeown /f %windir%\System32\DriverStore\FileRepository /r /d y
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
for /d %G in ("%windir%\System32\DriverStore\FileRepository\hpesclscan*") do rd /s /q "%~G"
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

• Download and install the latest HP Basic Device Software for your printer as necessary: https://support.hp.com/us-en/drivers/printers

If issue still persists, try the below steps…
Close the HP SMART APP.
Remove originals from ADF and Flatbed.
Power off the printer. Wait for 30 seconds and then power On the printer and wait until the home screen shows up.
Load the originals in ADF and ensure printer displays "Original Loaded".
Now try scanning to Computer using the printer front panel.

Regards,
Jabzi

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