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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
H.P. Envy Photo 7143
macOS 10.15 Catalina

After updating my Mac to Big Sur, if I try to san a document with more than one page it always fails after the first page scan.

2 REPLIES 2
HP Recommended

It sounds like you need to update HP Easy Scan.

 

Unfortunately, the latest version is not yet on the Mac App Store but you should be able to get it using HP Easy Start.

Or you can direct download it here.

 

The version for macOS Big Sur 11.x is 1.10.0.

While I may work for HP Inc, the views and opinions expressed here are my own.
HP Recommended

Any idea for the timing on when HP will have the working app ion the Apple Store?

The download from the HP site did not work for me either.

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