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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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All in one HP Envoy 7640 not scanning says it cannot connect

HP Recommended
envoy 7640
macOS 10.13 High Sierra

I am connected to the internet and am working on my laptop.  I am trying to scan a document and the printer says it cannot connect to the internet.  I have unplugged the printer, turned it off and on it still will not connect.  I can print but not scan.

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Welcome to the HP support communtiy.


I understand that you are getting a scanning issue, I am glad to assist you.

Are you getting any error messages?

How is the printer connected, USB or Wireless?

Which application are you using to scan?


Reply with the requested information for more assistance.


I am an HP Employee

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