• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎05-13-2021 05:36 AM

HP Recommended
Product: HP Deskjet 2320
Operating System: Microsoft Windows 10 (64-bit)

When opening the HP Smart app and I click Scan, regardless of whether or not the printer is plugged into the PC ,the app just shows the loading bar then closes. It does this every time. I have tried uninstalling and reinstalling, removing the printer and re-adding it. Please help, is there a bug on the latest version of the app?

Category:
6 people had the same question
1 REPLY 1

‎05-13-2021 11:55 AM

HP Recommended

Hi,

Try resetting the app and check if that may makes any change.

 

Search for HP Smart and then right-click its icon, then select App Settings.

Click the Reset button and confirm any prompt, then try launching HP Smart again.

 

May you see any difference then?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.