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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-21-2020 10:15 AM

HP Recommended
Product: HP Color LaserJet MFP M281fdw
Operating System: macOS 10.15 Catalina

For quite some time i'm getting error message 17, which means that the scanner is not working.
But that's not even the problem: Because the scanner is not working properly, the printer no longer prints! 
Who came up with such customer-unfriendly nonsense? You should be ashamed of selling such garbage to your customers!

 

Now I have a printer that does not print because the scanner does not scan. It really is as ridiculous as it sounds!

 

I can probably throw the device away as my warranty has expired. Very annoying as I had only recently replaced all of the toners!

Category:
1 REPLY 1

‎12-22-2020 10:05 AM

HP Recommended

@kunemann, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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