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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 8028e All-in-One Printer

When I load pages in the top auto feeder for scanning everything scans to 8 1/2 x 14 and not 8 1/2 x 11. How do you change settings?

1 REPLY 1
HP Recommended

@Kmk2024 

 

Welcome to the HP Community --

 

What you select / change depends on the Operating System / version on the device (computer, tablet, phone) and the tools available to you.

 

Without that information AND assuming the printer is reachable on your local network, I suggest you check what is available in your Embedded Web Server (EWS) connection to the printer.

 

For example,

If your printer supports the original EWS format, start by checking whether you can use Webscan.

Remember to switch on the Security setting to allow Webscan to be used.

 

Example - EWS - Webscan - Setup and Defaults / use

EWS_9025_Webscan_5EWS_9025_Webscan_5

 

What else?

 

HP Smart scans PDF and Photos / Image files.

Select and modify the setting for Page Size

 

Example - HP Smart - Mobile - Scan - PDF

HP_Smart_Mobile_Printer-Scan_Option_Sets_4HP_Smart_Mobile_Printer-Scan_Option_Sets_4

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8028e All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.