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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-22-2021 11:40 AM

HP Recommended
Product: Deskjet 2170

Trying to scan using WIFI which I have done successfully before but this time before I can I have to answer a questioning asking if I want to share usage data and am offered YES/NO, right now I want to select NO but it will not let me, to be able to scan I have to answer YES, has anyone else experienced this please and did you manage to get to say NO?

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5 people had the same question
3 REPLIES 3

‎02-22-2021 11:51 AM

HP Recommended

having the same issue. i've try both yes an no and still can't get past the pop up. 

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‎02-22-2021 12:08 PM

HP Recommended

Thanks for reply Dawnbo, Have tried all the usual switch off, switch on.  Very irritating that I cannot use my printer at all at the moment

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‎02-22-2021 12:35 PM

HP Recommended

I loaded HP Scan and got around the HP Smart issue with looping on the share data question.  

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