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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HarbourGirl
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Message 1 of 4
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Automated Yes/No question Not Able to chose NO

HP Recommended
Deskjet 2170

Trying to scan using WIFI which I have done successfully before but this time before I can I have to answer a questioning asking if I want to share usage data and am offered YES/NO, right now I want to select NO but it will not let me, to be able to scan I have to answer YES, has anyone else experienced this please and did you manage to get to say NO?

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3 REPLIES 3
Dawnbo
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HP Recommended

having the same issue. i've try both yes an no and still can't get past the pop up. 

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HarbourGirl
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HP Recommended

Thanks for reply Dawnbo, Have tried all the usual switch off, switch on.  Very irritating that I cannot use my printer at all at the moment

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dbaxter75
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HP Recommended

I loaded HP Scan and got around the HP Smart issue with looping on the share data question.  

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