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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-29-2021 11:32 AM

HP Recommended
Product: B110a
Operating System: Microsoft Windows 10 (64-bit)

I've had the B110a wireless all-in-one wireless scanner / printer for many years. Good product. Until the scanning function and Solution Centre stopped functioning (Jan 2021) with adobe flash no longer being in use. Pain. Installed HP Scan & Capture as recommended by HP. What a joke. Took 30 mins to scan one page (used to take about 30 secs). Poor functionality. Any alternatives or ideas? Other than buy a new scanner... Thanks, in hope, rather than exasperation....

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-11-2021 12:20 PM

HP Recommended

@BrillSopps

 

Welcome to the HP support community.

 

Try HP Scan Extended app: You can Download-Save-Install > HP Scan Extended   

If the link above does not work, copy and paste the ftp address below into your browser: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi 

  

NOTE: You must have the HP printer driver software installed on the computer to use this app. If you did not uninstall HP Printer driver software, then you should have it already. 

  

OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start 

  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin 

  • Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start 

 HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text). 

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-11-2021 12:20 PM

HP Recommended

@BrillSopps

 

Welcome to the HP support community.

 

Try HP Scan Extended app: You can Download-Save-Install > HP Scan Extended   

If the link above does not work, copy and paste the ftp address below into your browser: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi 

  

NOTE: You must have the HP printer driver software installed on the computer to use this app. If you did not uninstall HP Printer driver software, then you should have it already. 

  

OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start 

  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin 

  • Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start 

 HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text). 

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-13-2021 05:14 AM

HP Recommended

Magic, sandytechy20!! That has me sorted and very happy now 😁 Now I just have to tackle the backlog of archive scanning...but that's my problem!

Was this reply helpful? Yes No

‎02-14-2021 03:27 PM - edited ‎02-14-2021 03:27 PM

HP Recommended

@BrillSopps

 

Good to know that the issue is resolved.

Feel free to contacts us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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