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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-04-2024 03:35 PM

HP Recommended
Product: HP OfficeJet 250 Mobile All-in-One Printer
Operating System: Microsoft Windows 11

My printer/scanner gives bad scan results after attempting to scan a document. Since it is a feeder type of document scan,  I am unable to know if I have cleaned the scanner correctly, or if it is a software issue. Please advise.

Category:
1 REPLY 1

‎03-07-2024 01:39 AM

HP Recommended

Hi @raynestrife10,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with scan quality.

 

Are you able to copy and print normally?

 

Fix printing and scanning problems with HP Print and Scan Doctor, a free tool for Windows. Click here

 

You may also refer to this document for further assistance.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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