Bands and lines on the scanned image

[Pelach]

Hi all,

My scanner does not work properly since a few days. The scanned image contains only  several colored lines. The original image does not appear at all on the scanned image. (see example)

Any idea to solve this problem ? Seems to be a material one...

Many thanks,

Pelach

[Echo_Lake]

@Pelach

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Are you able to make copies from the printer?
• Have you tried scanning from the scanner bed?

Keep me posted for further assistance.

[Fstreker]

When I send a request to print from my desk top computer  I have no problems. However when I try to make a copy or scan a document on the printer itself I get the bands.

[Pelach]

@Echo_Lake

Thank you for your message.

The copies from the printer do not work as well.

And yes I have tried scanning from the scanner bed.

[Echo_Lake]

@Pelach  @Fstreker

Thank you for posting back. 

This seems like a hardware issue with the printer. Check if the printer carriage is moving freely inside the printer.

Kindly perform the steps mentioned in this document: Resolve copy problems with HP printers  and Fix scanning problems

Update the printer firmware if possible

• Click here to download and install the latest printer firmware from your PC.
• Click here to know different methods of updating printer firmware.

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your  printer

You may create a case on the website to obtain a case number if required. Kindly watch this video to know-how.

Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!