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‎12-27-2020 12:56 PM

HP Recommended
Product: Envy 5014
Operating System: Microsoft Windows 10 (64-bit)

My printer makes great copies from my computer but started making nothing but a solid black page when trying to make a copy.It makes a printer alignment page fine also.Tried unplugging and replugging.but that didn't help.Printer was recently connected to windows 10 from windows 7.

Category:
2 REPLIES 2

‎01-06-2021 06:22 AM

HP Recommended

@Bassist

 


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please clean the scanner glass with a lint free cloth and also ensure the printer has the latest Firmware

 

Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎02-07-2021 10:55 AM - edited ‎02-07-2021 10:55 AM

HP Recommended

I cleaned the glass before posting this and the link listed doesn't work but wouldn't think that would have anything to do with it.

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