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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Bassist
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Black Copy Page

HP Recommended
Envy 5014
Microsoft Windows 10 (64-bit)

My printer makes great copies from my computer but started making nothing but a solid black page when trying to make a copy.It makes a printer alignment page fine also.Tried unplugging and replugging.but that didn't help.Printer was recently connected to windows 10 from windows 7.

2 REPLIES 2
KrazyToad
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Message 2 of 3
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HP Recommended

@Bassist

 


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please clean the scanner glass with a lint free cloth and also ensure the printer has the latest Firmware

 

Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists please contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Bassist
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I cleaned the glass before posting this and the link listed doesn't work but wouldn't think that would have anything to do with it.

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