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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-05-2021 08:29 PM

HP Recommended
Product: Officejet 5740
Operating System: macOS 10.15 Catalina

I always scan black and white with my Officejet. One day suddenly, the black and white option disappeared from the panel in Easy Scan, lefting grayscale and color only. I tried deleting and reinstalling the printer in System Preferences and the app from Mac App Store. Apple Image Capture works perfectly fine, but I need to use Easy Scan as it helps me to use my one-sided Automatic Document Feeder to scan 2-sided documents. I even upgraded to the latest macOS 11.1, but the problem still persisted.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2021 08:26 AM

HP Recommended

@anduser, Welcome to HP Support Community!

 

What happens when you use the grayscale option?

 

To be honest, the grayscale option is the same as the black and white option for scanning. The updated HP Easy Scan App may have different names and that is not to worry about 🙂

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎03-03-2021 03:08 AM

HP Recommended

Any help?

Was this reply helpful? Yes No

‎03-03-2021 08:26 AM

HP Recommended

@anduser, Welcome to HP Support Community!

 

What happens when you use the grayscale option?

 

To be honest, the grayscale option is the same as the black and white option for scanning. The updated HP Easy Scan App may have different names and that is not to worry about 🙂

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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