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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
anduser
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Black and White Scanning option missing in HP Easy Scan

HP Recommended
Officejet 5740
macOS 10.15 Catalina

I always scan black and white with my Officejet. One day suddenly, the black and white option disappeared from the panel in Easy Scan, lefting grayscale and color only. I tried deleting and reinstalling the printer in System Preferences and the app from Mac App Store. Apple Image Capture works perfectly fine, but I need to use Easy Scan as it helps me to use my one-sided Automatic Document Feeder to scan 2-sided documents. I even upgraded to the latest macOS 11.1, but the problem still persisted.

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TEJ1602
HP Support Agent
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@anduser, Welcome to HP Support Community!

 

What happens when you use the grayscale option?

 

To be honest, the grayscale option is the same as the black and white option for scanning. The updated HP Easy Scan App may have different names and that is not to worry about 🙂

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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anduser
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Any help?

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,596
Message 3 of 3
Flag Post
HP Recommended

@anduser, Welcome to HP Support Community!

 

What happens when you use the grayscale option?

 

To be honest, the grayscale option is the same as the black and white option for scanning. The updated HP Easy Scan App may have different names and that is not to worry about 🙂

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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