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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Smart Tank 6001 All-in-One

I first noticed the issue on the very first scan of some photos I set on there.  I have recalibrated the printer multiple times.  Brand new printer, can't figure out why this is showing up. See line on left hand side. Document_2024-04-02_032245.jpg

5 REPLIES 5
HP Recommended

Hi,

scanner clean both glasses - 2023-07-26 20 31 32.png

A magnifying glass is also required, as fine impurities can only be seen with this.

 

Hope this helps.

Kind Regards
Andr-1611

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Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


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HP Recommended

Thanks, but the glass isn't dirty.  It was doing this from day one.  I am guessing that it has to be an issue with the scanner bar(?) since it spans the whole length of the scan.  

HP Recommended

It looks like the scanner lamp is defective.
Scan a blank sheet at 600 dpi and upload it here without editing it.

 

Is the HP Smart Tank 6001 All-in-One still under warranty?

 


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HP Recommended

I hope so.  I got it at the end of November, It sat unopened next to my desk for three months.

HP Recommended

OK, please Check warranty status 

If there is still a warranty, please contact HP support team in your region for help.

Thanks for understanding!

Kind Regards
Andr-1611


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Inquiries via private messages (PM) cannot be answered.
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