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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎09-12-2022 05:45 AM

HP Recommended

i have a 3 year old HP Deskjet Printer, Model 3735.  I was trying to scan a document this morning and only a black page came out.  When I tried to copy the document, I got the same result.  The printer function is still working fine.  What is causing the black pages and how can I rectify this?

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2 REPLIES 2

‎09-12-2022 07:01 AM

HP Recommended

Defective scanner. If the print is fine, the scanner part is defect.




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‎09-19-2022 09:46 AM

HP Recommended

This reply isn't remotely helpful.  Clearly there is some defect/issue with the scanner.  What I was asking is if anyone has any practical advice as to what steps I can take to try to rectify the problem rather than someone simply telling me the scanner is defective.

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