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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎12-03-2020 09:13 AM

HP Recommended
Product: OfficeJet Pro 8035e
Operating System: macOS 10.15 Catalina

I have just set this printer up, including the HP software on HPSmart on my MacBook Air. When I try to scan, I keep getting an error message telling me I have to set up software on my computer. That's done, and it won't scan. Also, don't see an option to scan to email like I had on the Envy 7460.  Help, please! Thanks.

Category:
1 person had the same question
1 REPLY 1

‎12-08-2020 12:57 PM

HP Recommended

@HandD

 

I reviewed your post and I understand that you are facing issues scanning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article to scan from your computer.

 

https://support.hp.com/in-en/product/hp-officejet-pro-8030e-all-in-one-printer-series/38023433/model...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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